A plumber who always answers — even when you're under the sink

A customer messaged at noon — you didn't reply because you were under the sink. By the time you finished, they had already hired someone else.

Someone asked for a repair quote at 11pm — you didn't reply. In the morning you saw the message, but they had already found a plumber.

You sent a quote the day after they asked — the customer replied 'Thanks, we already went with someone else.'

Ten customers a day asking basic questions — you answer calls instead of working, end up tired and miss jobs.